Shipping Policy

Processing Time

Orders are processed within 1–3 business days, excluding weekends, holidays, and high-volume sale periods. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and shipment details.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on the shipping destination and selected shipping method.

Estimated delivery times:

Puerto Rico & U.S. Orders: 2–7 business days

International Orders: Delivery times may vary depending on destination and customs processing.

Please note that delivery times are estimates and are not guaranteed.

Free Shipping

We offer free standard shipping on all orders over $75 before taxes and discounts.

Tracking Information

Once your order has shipped, a tracking number will automatically be sent to the email address provided at checkout. Customers are responsible for monitoring the status of their shipment directly with the shipping carrier.

Delays & Carrier Issues

We are not responsible for shipping delays caused by:

Postal carrier delays

Weather conditions or atmospheric events

Natural disasters

Customs processing

Incorrect delivery information provided by the customer

Other circumstances outside of our control

Once a package has been transferred to the shipping carrier, the carrier assumes responsibility for delivery.

Lost or Stolen Packages

We are not responsible for lost, stolen, delayed, or damaged packages once they have been accepted by the shipping carrier. If your package is marked as delivered but cannot be located, customers must contact the shipping carrier directly to file a claim.

Incorrect Shipping Addresses

Customers are solely responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is entered:

We are not responsible for packages delivered to the wrong address.

If the package is returned to us, the customer will be responsible for paying a new shipping fee before the order can be reshipped.

Orders cannot always be modified once they have been processed or shipped.